NCC Orders Telcoms To Provide Instant Call Bills To Consumers

The Nigerian Communications Commission
yesterday directed all mobile operators in
Nigeria to send, free of charge, a message or an
alert to both postpaid and prepaid subscribers
after every call, SMS, or system generated
charge or tariff, and also provide full details of
the cost of each call, and available balances to
the subscriber. Continue...

The Direction mandates the mobile operators
to send messages containing six critical
information including: Exact duration of the
Call Minutes and Seconds, Total Cost for each
Call or SMS; Customer Accounts Balance after
the last call for prepaid and SMS; Customer
Account Balance after a charge or tariff and the
reason for the charge or tariff; Cumulative call
charges up to the last call within the charging
period for postpaid customers; Cost of services
and Credit balance upon request by customer
for data service.

NCC said the service is free to subscribers
and any operator which fails to commence
the service to its subscribers from first of
this month will be liable to fine in the sum of
N5million as sanction and a further sum of
N500,000 per day as long as the
contravention persists.